Help with Ranger
Something not working, or a question about the app? Most answers are below. If yours isn't, email us and a real person will reply.
Email usOr write to phil.tgillett@gmail.com
Using the app
Do I need an account?
No. Download Ranger, pick the centre you are at, and go. There is nothing to sign up for.
Why isn't the map showing where I am?
Ranger needs permission to use your location. Check Settings, then Ranger, then Location on your phone. The dot only shows when you're at the centre.
I'm not getting reminders.
Make sure notifications are on for Ranger in your phone's settings. Reminders come for the events the centre has chosen, while you're at that centre.
How do I add my membership or sponsor pass?
Ask the centre for your claim code, then open Wallet in the app, type the code and tap Add. The pass is then ready to show at the gate.
How do I remove my data?
Deleting the app removes everything stored on your phone. For anything we hold, email us and we'll delete it. See the privacy page for what that covers.
For centre staff
How do I get access to The Ranger Station?
Another admin at your centre can invite you, or email us and we'll set you up.
How do I delete my staff account?
In the Ranger app, sign in to the staff area, open Account and choose Permanently delete my account. It's removed straight away. If you can't sign in, email us from the address on the account and we'll delete it for you.
Get in touch
Tell us which centre you were at and what happened, and we'll get back to you within a couple of days.