Help with Ranger

Yes. Ranger is free to download and use. Tickets, memberships and sponsorships are sold by each centre, not by us.

No. Download Ranger, pick the centre you are visiting, and go. There is nothing to sign up for.

The list is on our centres page, and in the app under Centres. Each centre chooses what it offers in Ranger, so features vary from place to place.

Open the centre and tap Schedule. You'll see today's talks, feeds and shows, kept up to date by the staff, with the next one flagged as it gets close.

Allow notifications and location when Ranger asks. While you're at the centre, you'll get a heads-up ten minutes before each talk or show. To stop them, turn off notifications for Ranger in your phone's settings.

Ranger needs permission to use your location. On your phone, open Settings, then Ranger, then Location. The dot only shows while you're at the centre.

Ask the centre for your claim code. Open Wallet in the app, type the code and tap Add. Your pass is then ready to show at the gate.

Plans change on the day for weather and the animals' welfare, and the staff update Ranger as they go. If the app showed something that was never right, tell us which centre and when, and we'll look into it.

In the app, open Settings and tap Delete my data. It wipes your notification settings, reminders and passes. Location records are deleted automatically after 90 days, and talk bookings stay with the centre. Email us to remove either sooner.

Email us and we'll set your centre up with you: your map, your animals, your opening hours.

Another admin at your centre can invite you from Settings, then Users. If you're the first, email us and we'll set you up.

In The Ranger Station, open Schedule and edit, move or cancel the event. Visitors see the change within seconds.

Automatically, ten minutes before each event, to visitors at your centre with notifications and location on. You can switch them off under Notifications in The Ranger Station.

Open Passes in The Ranger Station and issue the pass. You get a claim code to give the visitor, and they add it in their Ranger wallet.

Mostly, yes. Tell us which parts you don't want, such as events, offers or passes, and we'll turn them off for your centre. The home screen, map and animal pages always stay on.

In the Ranger app, sign in to the staff area, open Account and choose Permanently delete my account. It's removed straight away. If you can't sign in, email us from the address on the account and we'll delete it for you.